Privacy Policy
prostu agency ("we", "us") respects your privacy. This document explains what data we collect, how we use it, and how you can control it.
1. What data we collect
Contact data — name, email, Telegram handle or phone number. Collected when you fill in the contact form, a project brief, or start a chat on the site.
Communication content — messages sent through the chat widget, forms, Messenger or the Telegram bot. Routed into our working system to handle your requests.
Technical data — IP address, browser type, operating system, language, cookie data, time on site, referral source. Collected automatically by analytics tools and the hosting provider.
Analytics data — anonymous site-usage statistics via Google Analytics 4, Meta Pixel and Microsoft Clarity.
2. How we use your data
- To respond to your requests and communicate about projects
- To deliver the services you ordered
- To improve the site and the user experience
- For analytics and to measure marketing-campaign performance
- To send important updates about your project (only with your consent)
3. Cookies and tracking technologies
The site uses cookies and similar technologies in the following categories:
- Necessary — for the on-site chat to work correctly, and to keep your session and settings
- Analytics — Google Analytics 4 for anonymous traffic statistics
- Marketing — Meta Pixel and Microsoft Clarity for ad optimization and behavioral analytics
You can disable cookies in your browser settings. Some site functionality may not work correctly if you do.
4. Sharing data with third parties
We do not sell your personal data. It may be shared with the following services to keep things running:
- Hosting provider (edge CDN and serverless infrastructure)
- Telegram and Meta (Messenger) — to receive messages from the forms and chat
- Google (Analytics, Ads) — analytics and remarketing
- Meta (Pixel) — ad optimization on Facebook and Instagram
- Microsoft (Clarity) — behavioral analytics
Each of these services has its own data-processing policy and complies with GDPR.
5. Data retention
Contact data is kept for as long as needed to provide the services and meet contractual obligations. Analytics data is kept in the format and for the periods defined by the respective services.
6. Your rights
Under applicable data-protection law (including the EU GDPR and the Law of Ukraine "On Personal Data Protection"), you have the right to:
- Receive information about how your data is processed
- Request correction or deletion of your data
- Withdraw consent you previously gave
- Lodge a complaint with the competent data-protection authority
To exercise these rights, write to [email protected].
7. Security
We apply technical and organizational measures to protect your data: SSL-encrypted traffic, restricted employee access, and regular infrastructure updates.
8. Contact
Email: [email protected]
Telegram: @prostu_agencybot
Messenger: Prostu Agency